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How kedaimesin Handles Your Personal Data

This Privacy Policy sets out exactly what data kedaimesin collects when you open an account, make a deposit via Touch 'n Go eWallet, Boost or GrabPay, and use our lobby — and how we protect it.

Account data protectionLocal payment privacy: Touch 'n Go eWallet, Boost, GrabPayCookie and device data clarityYour right to access and correct dataClear contact path for data requests
kedaimesin How kedaimesin Handles Your Personal Data
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Security is built into the account layer, not bolted on afterwards. Here is how each area of your data is handled from the moment you log in to the moment a withdrawal clears back to your GrabPay or Touch 'n Go eWallet wallet.

Data Encryption

All data exchanged between your device and our servers — including payment instructions routed through DuitNow and FPX — is encrypted in transit using SSL. Stored account records are encrypted at rest.

Cookie Usage

We use session cookies to keep you logged in across pages and analytics cookies to understand how the lobby is navigated. You can manage cookie preferences in your browser settings at any time without losing your account access.

Data Retention

Account registration data is held for as long as your account remains active. Payment records, including Boost and GrabPay transaction logs, are kept for the period required by applicable financial regulation, then deleted or anonymised.

Third-Party Access

Payment gateway partners — those that process your Touch 'n Go eWallet or GrabPay deposits — receive only the minimum data needed to complete the transaction. They cannot use that data for their own marketing purposes.

DATA REQUEST CHANNELS

How to Reach Us About Your Privacy

If you want to access, correct or remove any personal data we hold, the quickest route is live chat directly inside your account dashboard. You can also reach our support team by email for written requests that require a reference number — useful if you are disputing a payment record tied to your Boost or Touch 'n Go eWallet transaction history. All data-related requests are logged and responded to within the window required by applicable regulation.

Live Chat Open your account dashboard and start a live chat session. Our support team handles data access and correction requests directly, with a reference number issued for every case.
Email Support Send a written data request to our support email address. Include your registered account number and the specific data point you are querying — payment record, session log or profile field.
Account Settings Some profile data — contact number, preferred payment method, notification preferences — can be reviewed and updated directly inside your account settings without contacting support at all.

Your Privacy Policy Questions

These are the questions we hear most often about how kedaimesin handles your data. If your question is not listed here, open a live chat from your account dashboard and our support team will get back to you with a documented answer.

We collect your name, email address, contact number and the payment method you register — for example, your Touch 'n Go eWallet or GrabPay account reference. Session and device data is also logged during active use.

Only with the payment gateway partners needed to process your deposit or withdrawal — such as the provider routing your Boost or DuitNow transaction. Those partners are contractually bound not to use your data for any other purpose.

Payment records, including FPX confirmation codes and GrabPay deposit logs, are retained for the period required under applicable Malaysian financial regulations. After that period they are deleted or anonymised.

Yes. Submit a written request via the support email or open a live chat from your account dashboard. Provide your registered account number and we will compile the relevant records within the timeframe required by applicable regulation.

Contact details and payment method preferences can be updated directly inside account settings. For identity-linked fields such as your registered name, contact our support team by live chat or email to initiate a verified correction.

The policy applies to account holders where access is permitted under local law. Players in Subang Jaya and elsewhere in Malaysia are covered by the same data handling standards. Eligibility remains subject to local legal requirements.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.